Frequently asked questions
Can I order a custom design for a wrapped rock?
YES! Betsy Bauer Studios offers all our wrapped rock designs in 5 different size rocks. We also curate collections of rocks and offer them as they are available on this website.
How do the Wrapped Rockz ship?
How long do the Wrapped Rocks take to arrive?
The Wrapped Rocks that are in stock are shipped within 3-5 business days by USPS service. During big sales and busy time, shipping may be a little longer. Please contact us with any questions on shipping. For small custom orders, please allow a longer time. You will be sent a tracking # with your shipping confirmation. Once the package is shipped, unfortunately we are no longer able to control arrival times. If your package is delayed, please contact your local post office.
Do you offer wholesale ordering?
Yes! We welcome Wholesale Inquiries. Betsy Bauer Studio is a small studio where all rocks are wrapped by hand. We can accommodate wholesale orders, please inquire about current estimated time of delivery. Please e-mail email@example.com with any questions.
Can I cancel an order?
Sorry, we do not accept cancellations on orders as once an order is placed the packaging and shipping are set in motion.
Do you accept returns or exchanges?
Yes, each wrapped rock is unique and handmade and chosen especially for you according to the size and color you specify. Customer Satisfaction is important to us, so please contact us with any issues within 14 days of receiving your rocks to resolve any issues.
What do I do if a product comes damaged?
If upon receiving your purchase the item is damaged or defective, please contact Betsy Bauer Studios right away within 7 days. Send a photo of the damaged item and we will remake a similar Wrapped Rock for you.
How do I care for my Wrapped Rockz?
Wrapped Rocks are wrapped tightly with natural cane. The cane is strong, yet also delicate. With gentle care, the rocks can last a lifetime. They can be lightly wiped with a damp cloth. The rocks should not be left outdoors, unless you are willing to let them be affected by the elements. (I do offer up some of my wrapped rocks in secret outdoor places to Mother Earth!)
How do people use their Wrapped Rockz?
What types of payment can be used to purchase Wrapped Rockz?
Do you offer FREE SHIPPING?
YES, Free Shipping in the Continental US on orders over $50. Please contact us about shipping internationally. We have some great options for shipping internationally. We're happy to work with you.
How do I care for my Shibori Scarf?
Don't rub, don't wring!
Iron at low setting.
Please keep the scarf away from chlorine and bleach.
Can I order a custom design for my Shibori Scarf?
Each Shibori Scarf is unique and one-of-a-kind. I'm happy to do special orders of color or size, but even I can not duplicate one of my own scarves. That is the joy, each one is different. Please contact me by e-mail to discuss a special order and I'm happy to help.
Do you ship internationally?
We are happy to discuss international shipping. Please contact us through the website and we can let you know according to the order.
My tracking says delivered but I don't have it!!!
This happens on occasion. Before you contact me please call your local USPS carrier and give them your tracking number. Most often they will have your package. I have no more information about where your package is than you do by viewing tracking. If you still have not received your package please contact me. Thank you.
My tracking says the label was printed but not delivered to USPS for delivery.
This happens on occasion. Before you contact me please call USPS and give them your tracking number. Most often the package is enroute and they just didn't scan it in. I have no more information about where your package is than you do by viewing tracking. If you still have not received your package please contact me and I can look into it, too. Thank you.